Frequently Asked Questions.
Q: How can I check the status of my order ?
A: Please log in to your account to track your order. If you do not have an account check your email for your tracking number. Upon finding your tracking number click the link and it will direct you to the USPS website where you can track and follow your package.
Q: I received incorrect, missing, or damaged items what should I do ?
A: Within 24-48hrs use the contact tab on our website and fill out a forum with your concerns, However during holidays and high volume periods there is an extended grace period of 3-4days. Learn More
Q: How often and when do products restock ?
A: Follow us on Instagram at @Koniwaniskinstudio to stay updated with the most frequent information regarding products and shipping.
Q: Are these products safe to use on my skin ?
A: While all products are created with all-natural ingredients and for all skin types skincare products aren’t one fits all. If you have concerns regarding any product please consult your doctor and provide them with the list of ingredients.
Q: How should I store my products?
A: Each product is made with all-natural ingredients and should be stored in a cool dry place. High temperatures and direct sunlight can affect the color and consistency of the product.
Q: Can I buy wholesale ?
A: Yes you can buy wholesale. Use the contact tab to provide more information about the products, quantity, and the estimated time you will need products in the submission forum.